Shipping policy

SHIPPING & DELIVERY POLICY
(Steelcase India Online Store)

 We aim to deliver your Steelcase products safely, efficiently, and with minimal hassle. This Policy explains how orders are processed, shipped, delivered, and installed.

1. OVERVIEW

Steelcase India Private Limited (“Steelcase”, “we”, “us”, or “our”) operates the online store at in.steelcase.com (“Store”), offering delivery across selected pincodes in India.

By placing an order, you agree to this Policy and our Terms of Sale.

2. ORDER PROCESSING & SHIPPING

• Orders are typically processed and dispatched within 7–10 business days from the date of purchase
• Once shipped, you will receive:
  
  • Tracking details
    
  • Estimated Delivery Date (EDD)

Important:

• Delivery timelines are estimated, not guaranteed.
  
• Delays may occur due to operational or external factors.

Delay protection:

If your order is delayed by more than 5 days beyond the EDD, you may request:

• Order cancellation, and
  
• Full refund - Processed within 7 business days.
  

3. DELIVERY GUIDELINES

• Orders are delivered to the address provided at checkout.
  
• Please ensure someone is available to receive the shipment.

3.1 Before dispatch:

• Address changes can be requested via customer support.

3.2 After dispatch:

• Address changes may not be possible.

3.3 Accessibility requirements:

• Delivery location must be accessible and safe.
  
• For large furniture, service lift access may be required.
  
• Steelcase may decline delivery if access conditions are unsuitable.
  

4. INSTALLATION SERVICES

For products requiring installation:

• Assembly is completed by authorized Steelcase partners.
  
• Installation is typically scheduled within 48 hours (2 business days) of delivery.

Important:

• Installation must be done only by authorized personnel.
  
• Unauthorized installation may void the warranty.
  

Customer readiness:

• Ensure adequate space for assembly.
  
• Provide required power access (if applicable).

Installation may be declined if the site is unsafe or unsuitable.

5. DELIVERY DELAYS (EXCEPTIONAL CASES)

Delays may occur due to factors beyond our control, including:

• Supply chain or logistics disruptions
  
• Limited-service availability in certain locations
  
• High demand periods or holidays
  
• Government restrictions or regulatory delays
  
• Weather events or natural disruptions

If delays occur, we will keep you informed. However, Steelcase is not liable for delays caused by such external factors.

6. CUSTOMER SUPPORT

For any order or delivery-related queries:

• Email: shopin@steelcase.com
  

Hours: Monday – Friday, 9:00 AM – 6:00 PM (IST)

Please include your order number and contact details for faster assistance.